Shipping policy

Last updated: September 2026

We currently ship handcrafted sacred items within Canada. Please read our shipping policy carefully so you know what to expect after placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days of payment confirmation (Monday through Friday, excluding Canadian public holidays). Orders placed on weekends or public holidays are processed the next business day.

During high-demand festival periods (Diwali, Navratri, Dussehra, Janmashtami), processing times may extend to 3–5 business days. We will notify you by email if your order is delayed.

2. Shipping Zones and Delivery Estimates

🇨🇦 Canada

Service Estimated Delivery Cost
Standard Shipping 5–8 business days Calculated at checkout
Expedited Shipping 2–4 business days Calculated at checkout
Free Shipping 5–8 business days Free on orders over C$75

Carriers: Canada Post, Purolator, FedEx Canada.

We do not currently ship to the United States, India, or any other destination outside Canada. International shipping is planned for a future date — check back or contact us if you'd like to be notified when it becomes available.

3. Free Shipping

Free standard shipping is available on orders over C$75 shipping within Canada. The free shipping threshold is calculated on the order subtotal after any discounts are applied.

4. Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website. Please allow 24–48 hours for tracking information to become active.

5. Packaging

All items are carefully packed to protect them during transit. Fragile items (brass murtis, crystal items, frames) are individually wrapped in bubble wrap and packed with protective materials. Puja kits are sealed to prevent spillage.

Gift packaging is available — if you would like a gift note included, please mention it in the order notes at checkout.

6. Delivery Issues

Lost shipments

If your tracking shows "delivered" but you have not received your package, please first check with neighbours and your building's mail room, then contact your local post office or the carrier. If the package cannot be located within 5 business days, please email us at support@vedictithi.com and we will investigate with the carrier and arrange a resolution.

Damaged in transit

If your order arrives damaged, please photograph the packaging and the damaged items within 48 hours of delivery and email the photos to support@vedictithi.com. We will arrange a replacement or refund promptly. See our Refund Policy for details.

Incorrect address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address error immediately after placing your order, contact us at support@vedictithi.com as soon as possible — we will do our best to update it before dispatch.

7. Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us at support@vedictithi.com within 12 hours of placing the order. Once an order has been packed or dispatched, we are unable to make changes or cancellations.

8. Contact Us

For any shipping-related questions: