Refund policy

Last updated: September 2026

We want you to be completely satisfied with your purchase from VedicTithi Store. If for any reason you are not happy with your order, we offer a straightforward 14-day return policy.

1. Return Window

You have 14 days from the date of delivery to initiate a return. After 14 days, we are unable to accept returns or exchanges.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unused and in the same condition as received.
  • In the original packaging (box, velvet pouch, gift wrap, etc.).
  • With all original accessories and documentation included.
  • Not a non-returnable item (see Section 5 below).

3. How to Initiate a Return

  • Email us at support@vedictithi.com with your order number, the item(s) you wish to return, and the reason for the return.
  • We will respond within 2 business days with a Return Authorisation (RA) number and return shipping instructions.
  • Pack the item(s) securely in their original packaging and include the RA number clearly on the outside of the parcel.
  • Ship the return to the address provided. We recommend using a tracked shipping service — we are not responsible for returns lost in transit.

4. Return Shipping Costs

The customer is responsible for covering the return shipping cost upfront when initiating any return.

  • If the return is due to a defective, damaged, or incorrect item (our error), we will reimburse your return shipping cost once the issue is confirmed, in addition to your refund or replacement.
  • For change-of-mind returns, return shipping costs are non-refundable.
  • Returns must be sent using a standard ground/economy shipping service — the most cost-effective method available. We are unable to reimburse the cost of expedited, express, or premium shipping methods, even where reimbursement otherwise applies under this section.
  • Items must be returned in their original packaging, securely wrapped with adequate padding and protection to prevent damage in transit. Please take reasonable precautions to protect the product during shipping — items that arrive damaged due to inadequate return packaging may be denied a refund or exchange, at our discretion.

Original outbound shipping charges are non-refundable in all cases.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Consumable items such as agarbatti (incense), camphor, kumkum, haldi, or other puja consumables that have been opened.
  • Items marked as "Final Sale" or "Non-Returnable" on the product page.
  • Customised or personalised items made to order.
  • Digital products.
  • Items that have been used, cleaned, or altered after delivery.

6. Refund Process

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.

Approved refunds are processed within 5–7 business days of receiving the return, and issued to your original payment method. Depending on your bank or card issuer, it may take a further 3–10 business days to appear on your statement.

7. Damaged or Defective Items

We take great care in packaging our products, but occasionally items may be damaged in transit.

  • If you receive a damaged or defective item, please photograph the outer packaging and the damaged item and email us at support@vedictithi.com within 48 hours of delivery.
  • We will arrange a free replacement or a full refund — your choice.
  • If we require the item to be returned, you will need to cover the return shipping cost upfront; once we confirm the item was defective or damaged, we will reimburse this cost as described in Section 4. At our discretion, we may waive the return requirement and accept photo evidence instead.

8. Wrong Item Received

If you received an item different from what you ordered, contact us at support@vedictithi.com within 7 days of delivery with your order number and a photo of the item received. We will arrange the correct item to be sent, or issue a full refund. If we ask you to return the incorrect item, you will need to cover the return shipping cost upfront; once we confirm the wrong item was sent, we will reimburse this cost as described in Section 4.

9. Exchanges

We offer exchanges for a different size or variant of the same product, subject to availability. To request an exchange:

  • Email support@vedictithi.com with your order number and the variant you would like.
  • Return the original item following the process in Section 3 (return shipping costs apply as described in Section 4).
  • Once we receive the return, we will dispatch the replacement item.

If the replacement item has a higher value, we will send you a secure payment link for the difference before shipping the replacement. If it has a lower value, we will refund the difference.

10. Late or Missing Refunds

If you haven't received your refund within 10 business days of our approval notification:

  • Check your bank account again.
  • Contact your credit card company — it may take additional time for the refund to be officially posted.
  • Contact your bank.
  • If you have done all of the above and still have not received your refund, please contact us at support@vedictithi.com.

11. Contact Us

For any return or refund queries:

  • Email: support@vedictithi.com
  • Response time: Within 1–2 business days
  • Hours: Monday to Friday, 9am – 5pm EST

This policy does not limit any non-waivable consumer protection rights you may have under applicable law.